FAQ = We Love YOU! 

 

We know, buying eyewear online can be hard and unenjoyable process, but eyebobs is here to help! Any question you might have, big or small, round or rectangle, our team of Frame-ists are ready to make sure you get the perfect frame for you! 

 

What should I do if my eyebobs sit crooked on my face or slide down my nose?

  • A qualified optician can adjust your eyebobs for a personalized fit. Having your glasses adjusted is like having a suit tailored; it is best done in person for a custom fit. (Trust us, you will look totally hot after!) Most eye care professionals will do adjustments at no charge if you ask nicely or offer them candy – if they do charge you (side eye), we will reimburse you up to $25.
     

How to measure your PD:

  • You can go into any eye care provider and ask to measure your PD. If they charge you for this measurement, we will reimburse you up to $25.  Otherwise, you can check out our PD tool here

  • How to Enter Your Eyeglass Prescription:

    • Upload from your device during checkout
    • Submit via email – Rx@eyebobs.com
    • Authorize eyebobs to contact your eyecare professional to get your prescription
    • On file – returning customers may use a current prescription from a previous order
       

How do I care for my eyebobs?

  • eyebobs are pretty low-maintenance, like a cactus or a pet rock. But, from time to time, they do need a little action. Follow these tips to keep your eyebobs in tip-top shape.
    • Habitat: We offer a complimentary case with each of our frames. FOR THE LOVE OF ALL THAT’S SACRED, USE IT!!! Keeping your eyebobs comfy and cozy in their case will reduce wear and tear and keep your frames looking fab. 
    • Bathing: Clean your eyebobs as needed to maintain maximum foxiness. Trust us, smudged lenses are not cute. Eyeglass cleaner works best, but warm soapy water will do in a pinch. Dry with a soft, clean cloth. Do not use paper towels or tissues. These wood products will scratch the lenses.
    • Maintenance: Glasses really get around. They are on and off your face and lying around who knows where else! We know you would never dream of dropping them, falling asleep in them, putting them in your pocket or on top of your head, but all these things cause stress to the frame. They may need an occasional tune up. If you are handy, you can gently tighten loose screws with a small screwdriver. Visit an optical store every six months for an adjustment. They can help a frame that has stretched or fallen out of alignment.
    • Warranty: All eyebobs come with a one year warranty on manufacturing defects. Manufacturing defects do not include scratched lenses or wear and tear. eyebobs that have been stepped on, dropped, run over by a car, chewed on by dogs, smashed by toddlers, abducted by aliens or blown up by dynamite do not qualify. Please contact us with questions regarding warranty repair or replacement.
    • Emergency: Sometimes, through no fault of your own, grave harm may befall your treasured eyebobs. Fear not! We employ a fleet of skilled bob-surgeons that can fix a variety of ailments. Visit our repair page for more info.

 

Do the frames come in different sizes?

  • No, the frames come in one size per style. Some styles are wider or more narrow than others. We have a filter to search by size while you’re browsing for glasses.

 

Can I order frames without lenses?

  • No, we do not offer frames without lenses, but we do offer frames with 'plano' lenses (no magnification) for those seeking out a stylish look!

 

How do I know if a frame fits me?

Here are a few rules of thumb to determine whether a frame fits:

  • Pupils should be near the center of the lens.

  • The width of the frame shouldn’t extend past the side of your face.
  • Eyebrows should not be inside the lenses.
  • When you smile, your cheeks shouldn’t push the frames up.
  • The temples are not too long or too short.
  • An optical adjustment can go a long way in correcting minor fit issues. If you find a frame you love but it doesn’t fit quite right, consider an adjustment at your local eye care provider. Ff they charge you for your adjustment, we will reimburse you up to $25

 

Where can I find my frame’s measurements?

  • Optical measurements of the frames can be found on the inside of the left temple.

 

What kind of materials do you use in your eyebobs? 

  • Italian block acetate: This is the type of material we use to make nearly all of our frames. Acetate is the same material used to make most high-end designer frames. The color and quality are unmatched. This is the good stuff, people!  

  • Carbon: Part of eyebobs Swank Collection. An acetate front is paired with temples made from carbon fiber – the same material used in cars, cycles and all things designed for speed! Carbon fiber creates a frame so sleek, lightweight and durable, you won’t want to take them off. 
  • Wood: It’s all about the layers! Another hit from eyebobs Swank Collection, stunning wood in rich colors is layered with aluminum to create a frame that’s lightweight, durable and a snap to clean and maintain. It’s the total package!
  • Metal: We use high quality, precision crafted stainless steel in all of our metal frames. This is guarantees a strong and durable frame that can be worn by many face shapes. 

 

SHIPPING, RETURNS, EXCHANGES

 

May I return or exchange my eyebobs?

  • In the unlikely event that you fail to look highly intelligent or on the cutting edge of fashion in your new frames, eyebobs offers free returns and exchanges (and we’ll cover shipping both ways!) You have 90 days from date of purchase to return or exchange new merchandise. To start a return / exchange, click here

 

International

  • As of June 2018, eyebobs will no longer fulfill orders to and from the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.

 

When will I get my order?

  • You will receive your prescription glasses within 5 – 7 business days of when we receive your prescription information. Readers and sunglasses typically arrive in 2-5 business days.

 

Can I change or cancel my order?

  • Call our Customer Service 1-866-393-2627 within 24 hours of your order and we will make every effort to modify or cancel your order. Because we process orders as quickly as possible, the faster you reach out to us, the more likely it is we can modify an order.

 

How do you ship the order? Do I have to take care of customs or taxes?

  • Standard US shipping is FedEx, however USPS shipping is available. Customers are responsible for taxes and customs charges.

 

Do I get a tracking number?

  • Yes! We send email confirmations on all orders at the time of shipment with your tracking information. Can't find it? Feel free to call us and we can help! 1-866-393-2627

 

PAYMENTS

 

Do you accept insurance?

  • Your vision insurance plan may cover a portion of your purchase or your entire eyewear purchase. Please make sure to check with your insurance provider for eligibility for an out of network provider. eyebobs does not bill insurance companies but you may purchase your eyewear and we are happy to send you an itemized receipt that you can send to your provider for reimbursement. Just contact us at RX Help or give us a call at 1-866-393-2627.

 

Can I make a purchase with my FSA or HSA?

  • eyebobs accepts FSA or HSA dollars for all eyewear purchases as long as your FSA or HSA card is associated with VISA, MasterCard or American Express (please check with your employer or insurance provider to be sure the expense is eligible). To place an order online just use your FSA or HSA card like a credit card* or give us a call at (866)-393-2627.

  • If your FSA or HSA card does not cover your entire purchase or you would like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to another card, please call us at 1-866-393-2627 and we will be happy to help you complete your purchase.

  • If your insurance provider did not issue you a FSA or HSA card and you have an account, you can pay for your order and we can send you an itemized receipt to send to your provider for reimbursement. Just contact us at OMFG@eyebobs.com or give us a call at 1-866-393-2627.

  • *Orders online will only accept one form of payment, please call us at 1-866-393-2627 and we will be happy to help you complete your purchase.

 

How do I use a promo code?

  • This option is available during checkout. Scroll down to the box that reads “Promo Code” to enter.

 

Can I use more than one promo code at a time?

  • No, we can only accept one promo code per order.

 

REPAIRS AND WARRANTIES : PRESCRIPTION GLASSES

 

I do not see the lenses I want or I’m getting an error?

  • Some frames may not be well-suited for certain prescriptions. If you’re getting an error, please call Customer Service 1-866-393-2627 for assistance.S

 

My doctor gave me a prescription for contact lenses, can I use this to order my glasses?

  • No, eyeglass and contact lens prescriptions differ. Glasses can only be ordered using eyeglass prescriptions. You can obtain a copy of your prescription and e-mail it to RX@eyebobs.com or we can call your eye care provider and get it for you.

 

How can I get prescription sunglasses?

  • You will be able to select this option on the product detail page, before placing the item in your cart. We also offer sun responsive lenses that get darker in the sunlight as well as a Blue Light coating that helps to filter blue light out of the screens we can’t peel away from at night.

 

What are your lenses made of?

  • Polycarbonate, although you have an option of thinner material, a 1.67 hi index lens. We recommend the 1.67 when the total power of your prescription is a +/- 4.00 or higher.

 

What coatings do you have?

  • Our lenses include a premium anti-reflective coating, scratch resistant coating, and a UVA/UVB filter. We also have a polarized lens if you’re looking for sunglasses, Transitions if you’re looking for sun-responsive lenses, and a Blue Light coating, which filters the blue light from screens and makes them easier on the eye.

 

Do you offer frames only or non-prescription “fashion” glasses? Have questions, email us RX@eyebobs.com

  • We do offer frames with no prescription – you can order them with the power of 0.00 and we’ll make it for you with all the coatings.

 

Do you charge for strong prescription?

  • We offer a 1.67 lens for a stronger prescription. It is an additional $50 for this upgrade and we recommend its use if your prescriptions total power is a +/- 4.00. Email us for any questions RX@eyebobs.com

 

What happens if my doctor changes my prescription after I receive my glasses?

  • If your doctor updates your prescription within the first 30 days of receiving your new glasses, we can update the lenses to the new prescription at no charge.

 

Can eyebobs make lenses for my existing frames?

  • We can put new lenses in your existing eyebobs if you need to bump up your add power or if you’ve got a new prescription from your doctor. You can send them in for a repair, and we will evaluate if your frame is in good shape to put new lenses in them. We do not make lenses for non-eyebobs eyewear.

 

Where will you make my glasses?

  • Our frames are sourced throughout the world with the best suppliers and manufacturers including China and Vietnam. 

 

My prescription has expired or it doesn't have an expiration date, can I still order glasses?

  • Typically, prescriptions expire in 1-2 years, depending on doctor’s preference. We would be happy to verify your prescription with your doctor directly. If your prescription is expired, you can still order your glasses and send in your prescription afterwards – or we can call and get it for you.

 

How do I know my prescription will be correct?

  • We verify all submitted prescriptions prior to sending them to our lab. If we have questions or see something that doesn’t look quite right, we will contact you or your doctor to verify. 

 

Does eyebobs offer prescription sunglasses or photochromatic lenses?

  • Yes! You can select polarized or light sensitive lens options prior to adding a frame to your cart.

 

What is the difference between a bifocal and a progressive lens?

  • We offer progressive, no-line bifocal lenses. Typically, a bifocal lens will have a visible line at the point where the prescription changes. A progressive lens has no visible line and gradually changes prescription as your eye moves down the lens.

 

What is the difference between single-vision and progressive lenses?

  • A single-vision lens will have one prescription throughout the lens (usually all distance or all reading), whereas a progressive lens has distance on top that blends into reading on the bottom, creating a seamless multi-focal correction.

 

Can I order progressive lenses that are computer distance on top and reading on bottom?

  • Yes! Our opticians are able to transpose any prescription to what you will use them for. This is commonly called an office lens.

 

How do I order non-prescription glasses?

  • We do offer frames with no prescription – you can order them with the power of 0.00 and we’ll make it for you with all the coatings.

 

When should I use a High Index lens?

  • We recommended at a total power of +/- 4 or higher.

 

What is predictive seg height?

  • We measure the seg height in all our frames and take the average number for that measurement with both men and women in each style.

 

What does sphere mean in my prescription?

  • Sphere is your actual prescription in each eye.

 

What does cylinder mean in my prescription?

  • Cylinder indicates an astigmatism. This along with axis provides the lens cutters with the correct curvature to correct astigmatism. 

 

How to measure your PD:

  • You can go into any eye care provider and ask to measure your PD. If they charge you for this measurement, we will reimburse you up to $25.  Otherwise, you can check out our PD tool here

  • How to Enter Your Eyeglass Prescription:

    • Upload from your device during checkout

    • Submit via email – Rx@eyebobs.com

    • Authorize eyebobs to contact your eyecare professional to get your prescription

    • On file – returning customers may use a current prescription from a previous order

 

BLUE LIGHT

 

How do your Blue Light glasses work?

  • eyebobs Blue Light is your secret weapon for combatting digital eyestrain. These amazing frames help lessen the effects of Blue Light so you can log more screen time. Blue light is available in most popular styles in no magnification, in reader strengths from +1.00 to +3.00, or with Essential Blue* for prescription lenses (Essential Blue lens option cannot be combined with thinner lens options or lens tint options).

 

How quickly can I get my Blue Light glasses?

  • Blue Light glasses are made to order. Please allow an additional 5-7 business days to custom cut your lenses before shipping.
  • Prescription with Essential Blue are made to order. Please allow an additional 5-7 business days to manufacture before shipping.RX Help

 

READING GLASSES AND MORE

 

How do I figure out my ideal magnification?

If you’re not sure what strength is best, our handy test can help you figure it out. Please note: while it’s a great way to help determine a strength that will work for your needs, this test is no substitute for the recommendation of your eye care professional.

 

Can you replace the lenses in my eyebobs with a different magnification?

  • We can outfit your bobs with new lenses. Bear in mind, reading glasses go through A LOT of wear and tear with daily use. When you send your glasses in to our repair service, we will evaluate your frames condition and if we can move forward with new lenses. Visit our repairs page for information on how to send them in.

 

I need a +1.50 in my right eye and a +2.00 in my left.  Can I still order eyebobs?

  • Well we don’t usually do this, but since you are so nice……we can create pair of eyebobs for you with two different magnifications. There is an additional charge to do, so if you have some frames you are considering please call us for a quote. One thing to note, these custom creations are not eligible for return or exchange. Bob’s loving hand made these especially for you, and with you is where they want to stay.

 

What the heck is an All Day Reader?

  • It’s a hassle-free frame that lets you say ‘sayonara’ to lost glasses. Forget fumbling to find your glasses when you need to read and taking them off when you don’t – you can leave them on. All. Day. Long.

  • All Day Readers’ innovative no-line progressive lenses feature your selected reading magnification at the bottom, a mid-range for your computer, and a clear area on top for when you don’t need a reader at all. It’s one lens for every distance!

 

All Day Readers Feature:

  • Progressive, multi-focus lenses with no visible lines and no distortion

  • Reduced eyestrain and fatigue related to computer use

  • Anti-reflective coating for clearer vision and a cleaner look

  • Scratch resistant lenses

  • Tip: When purchasing an All Day Reader, choose the same magnification you would in a typical reader. Not sure what you need? Try our magnification test to help figure it out.

 

All right, smart guy, so what’s an All Day Reader Sun?

  • It’s the shady cousin of our All Day Reader! However you like to spend your time outdoors, this all-in-one wonder has you covered. High quality, no-line progressive lenses are 100% UV protected and feature your selected reading magnification at the bottom, a mid-range for devices, and a non-magnified are on top for when no reader is required (naps by the pool anyone?)

 

All Day Reader Sun features:

  • Handmade, optical quality frame

  • Flexible spring hinges for added comfort and durability

  • Tinted multi-focus lenses with no visible lines and no distortion

  • 100% UV protection to shield eyes from the harmful effects of sun exposure

  • Available in magnifications from +1.00 - +3.00

  • Magazines on the beach, filling in golf scores, checking your phone on a park bench…this one works for everything under the sun. Check out our selection of All Day Reader Sun here.

 

Still have burning questions?

 

CALL US

1-866-393-2627

Reach our customer experience experts via phone 1-866-393-2627 or live chat from 8am – 6pm Monday to Friday. Click Here to email for Help

eyebobs Lab store hours: 10am – 6pm Monday to Friday, 10am – 4pm Saturday, closed on Sunday.