Returns, Repairs & Exchanges

FOR U.S. RETURNS

We want you to be 100% satisfied with your new glasses. If we didn’t nail it the first time, let’s fix that! We offer free returns and we are happy to work with you on any issues; whether it’s frame fit, style, prescription or anything else that’s just not quite right.

You may return or exchange new, unworn, unaltered, merchandise purchased directly from eyebobs within 90 days of purchase. Give us a call at 866-393-2627 or email omfg@eyebobs.com – we’d be happy to assist you with a return or exchange. Our Customer Service team is ready and waiting to help take you from “meh” to “OMG, I LOVE my eyebobs!”

“Free Gift with Purchase” Return Policy – You are welcome to keep your “free gift with purchase” item, even if you return the item you purchased.  If you choose to keep the “free gift with purchase” item, the amount of your refund will be reduced by the retail price of the gift.

 

RETURN POSTAGE

For your convenience, your eyebobs order includes a handy FedEx, USPS or UPS label. If your order does not include a return postage label, or you made your purchase at an eyebobs store location, please contact us and we’ll send one via email.

 

ITEMS PURCHASED AT A PARTNER RETAILER

eyebobs purchased at one of our awesome retail partners must be returned to that location in accordance with their return policies.

 

FOR INTERNATIONAL RETURNS

Even though you’re not in the US, we still want to make sure you’re madly in love with your new eyebobs. While we cannot provide return shipping labels for our international friends, we’d still be happy to assist you with a return or exchange. Please give us a call at 866-393-2627 or email omfg@eyebobs.com – we’ll walk you through the best way to return your purchase. 



Why Do Bad Things Happen To Good EYEBOBS?!

If your frames are looking a little worse for the wear, don’t panic! We can help. See below for our guide to getting your frames back on your face in tip-top shape!

Add our repair service to your shopping cart. Use the drop-down menu to select how many frames you plan to send. Selecting 1 Repair Service covers sending in up to 4 frames, meaning you don't have to purchase a new service for each individual frame! Make sure this number is accurate – additional charges may apply if the number of frames received is larger than the number you selected. Complete the checkout process and choose the $0.00 shipping method.  You will be charged $30 immediately for Repair Consultation Service, which also includes shipping both ways.

After we evaluate your repair, we will contact you within 10-15 business days of receipt if additional charges apply beyond the $30 Repair Consultation.  If your frame cannot be repaired, we will offer a replacement for $30 and send you a new frame and case. If we cannot repair your frame and we are unable to reach you after 30 days, we will mail back your frame and case back to you.

Repair Consultation (1-4 Pair)

Includes shipping both ways, repair evaluation, basic fixes including adjustments, screw tightening, and cleaning for up to 4 pairs of eyebobs frames

$30         
Frame Replacement

If your frame cannot be repaired, we will replace your frame for an additional $30 charge

$30

 

Example: if you mail in 4 frames, 3 can be repaired and one needs to be replaced, your total charge would be $60 ($30 repair consultation + $30 frame replacement)

See table below for pricing of additional services. Please note, eyebobs can only repair or replace lenses for eyebobs frames.

 

Additional Services:

Reader Lens Replacement (Full Rim)

If it’s time to upgrade your power, or you need a lens replaced, we can do replacements of a single lens ($20) or pair of lenses for an additional $40 charge

$20- Single 
$40 - Pair    

Reader Lens Replacement (Half Rim)

If it’s time to upgrade your power, or you need a lens replaced, we can do replacements of a single lens ($25) or pair of lenses for an additional $50 charge

$25 - Single
$50 -Pair    

Blue Light Lens Replacement

If it’s time to upgrade your power, or you need a lens replaced, we can do replacements of a single lens ($30) or pair of lenses for an additional $60 charge

$35 - Single
$60 - Pair  

All-Day Reader Lens Replacement

If it’s time to upgrade your power, or you need a lens replaced, we can do replacements of a single lens ($35) or pair of lenses for an additional $70 charge

$35 - Single
$70 - Pair 

Repair Consultation (5-8 Pair)

Includes shipping both ways, repair evaluation, basic fixes including adjustments, screw tightening, and cleaning for 5 - 8 pairs of eyebobs frames

$40 
Repair Consultation (9+ Pair)

Includes shipping both ways, repair evaluation, basic fixes including adjustments, screw tightening, and cleaning for 9 to 12 pairs of eyebobs frames

$60