Frequently Asked Questions
Frame Fit & Care
What should I do if my eyebobs sit crooked on my face or slide down my nose?
A qualified optician can adjust your eyebobs for a personalized fit. Having your glasses adjusted is like having a suit tailored; it is best done in person for a custom fit. (Trust us, you will look totally hot after!) Most optical stores will do adjustments at no charge if you ask nicely or offer them candy.
How do I care for my eyebobs?
Responsible bob owners can read more on care and feeding here.
Do the frames come in different sizes?
No, the frames come in one size per style. Some styles are wider or more narrow than others.
Do you offer frame personalization?
No, we do not offer frame personalization.
Can I order frames without lenses?
No, we do not offer frames without lenses.
My frame is out of stock. Can you notify me when it's back in stock?
Yes, simply sign-up for an email notification on the product detail page. We will reach out as soon as your frame is back in stock.
How do I know if a frame fits me?
Here are a few rules of thumb to determine whether a frame fits:
- Pupils should be near the center of the lens. Lenses shouldn’t extend past the side of your face.
- Eyebrows should not be inside the glasses.
- When you smile, your cheeks shouldn’t push the frames up.
- Frames shouldn’t slide down your nose.
- Frames shouldn’t feel too tight or loose behind your ears.
- The temples are not too long or too short.
- The temples are not too tight or too loose at the side of your face.
- The frames shouldn’t be crooked or slide down your face.
- An optical adjustment can go a long way in correcting minor fit issues. If you find a frame you love but it doesn’t fit quite right, consider an adjustment.
Where can I find my frame’s measurements?
Optical measurements of the frames can be found on the inside temple along with the frame name and color numbers.
What kind of materials do you use in your eyebobs?
Italian block acetate (zyl): This is the type of material we use to make nearly all of our frames. Acetate is the same material used to make most high-end designer frames. The color and quality are unmatched. This is the good stuff, people!
Carbon: Part of eyebobs Swank Collection. An acetate front is paired with temples made from carbon fiber – the same material used in cars, cycles and all things designed for speed! Carbon fiber creates a frame so sleek, lightweight and durable, you won’t want to take them off.
Wood: It’s all about the layers! Another hit from eyebobs Swank Collection, stunning wood in rich colors is layered with aluminum to create a frame that’s lightweight, durable and a snap to clean and maintain. It’s the total package!
Shipping, Returns, Exchanges
May I return or exchange my eyebobs if they make me look like a dork?
In the unlikely event that you fail to look highly intelligent or on the cutting edge of fashion in your new frames, eyebobs offers free returns. You have 90 days from date of purchase to return or exchange new merchandise. Once it's received at eyebobs HQ, your return or exchange will be processed in 2-3 business days. Read more about our return/exchange policy.
"Free Gift with Purchase" Return Policy
You are welcome to keep your “free gift with purchase” item, even if you return the item you purchased. If you choose to keep the “free gift with purchase” item, the amount of your refund will be reduced by the retail price of the gift.
Occasionally, some high-demand items on our site are not available to ship immediately. Don’t despair – just take it as a sign that you have excellent taste! If an item is on backorder, we will specify the estimated ship date on the product detail page. Most backorders ship within 30 days of your order date. We will contact you via email if we become aware of additional delays. When your order ships, we will contact you with tracking information so you can follow its journey from our headquarters to your mail box.
As of June 2018, eyebobs will no longer fulfill orders to and from the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.
When will I get my order?
You will receive your prescription glasses within 5 – 7 business days of when we receive your prescription information. Readers and sunglasses typically arrive in 2-5 business days.
Can I change or cancel my order?
Call our Customer Service within 24 hours of your order and we will make every effort to modify or cancel your order. Because we process orders as quickly as possible, the faster you reach out to us, the more likely it is we can modify an order.
How do you ship the order? Do I have to take care of customs or taxes?
Standard US shipping is FedEx, however USPS shipping is available. Customers are responsible for taxes and customs charges.
Do I get a tracking number?
Yes! We send email confirmations on all orders at the time of shipment with your tracking information.
Do you accept insurance?
Your vision insurance plan may cover a portion of your purchase or your entire eyewear purchase. Please make sure to check with your insurance provider for eligibility. eyebobs does not bill insurance companies but you may purchase your eyewear and we are happy to send you an itemized receipt that you can send to your provider for reimbursement. Just contact us at AskBob@eyebobs.com or give us a call at (866)-393-2627.
Can I make a purchase with my FSA or HSA?
eyebobs accepts FSA or HSA dollars for all eyewear purchases as long as your FSA or HSA card is associated with VISA, MasterCard or American Express (please check with your employer or insurance provider to be sure the expense is eligible).
To place an order online just use your FSA or HSA card like a credit card* or give us a call at (866)-393-2627. *Orders online will only accept one form of payment
If your FSA or HSA card does not cover your entire purchase or you would like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to another card, please call us at (866)-393-2627 and we will be happy to help you complete your purchase.
If your insurance provider did not issue you a FSA or HSA card and you have an account, you can pay for your order and we can send you an itemized receipt to send to your provider for reimbursement. Just contact us at AskBob@eyebobs.com or give us a call at (866)-393-2627.
How do I use a promo code?
This option is available during checkout. Scroll down to the box that reads “Promo Code” to enter.
Can I use more than one promo code at a time?
No, we can only accept one promo code per order.
Repairs and Warranties
Find everything you need to know here
I do not see the lenses I want or I’m getting an error.
Some frames may not be well-suited for certain prescriptions. If you’re getting an error, please call Customer Service for assistance.
My doctor gave me a prescription for contact lenses, can I use this to order my glasses?
No, eyeglass and contact lens prescriptions differ. Glasses can only be ordered using eyeglass prescriptions.
How can I get prescription sunglasses?
You will be able to select this option on the product detail page, before placing the item in your cart. We also offer Light Sensitive lenses that change from clear to dark in the sunlight.
What are your lenses made of?
What coatings do you have?
Lenses come with UltraViolet, Anti-Reflective and Impact Resistant treatments
Do you offer frames only or non-prescription “fashion” glasses? If not, can you re-lens my current frame?
We only send complete pairs of glasses. We can provide zero prescription lenses at the starting price for a single-vision prescription. We cannot re-lens a frame that was purchased previously.
Do you charge for strong prescription?
High Index lenses for stronger prescriptions are available for an additional charge. This additional charge will be clearly specified when selecting your lens type while ordering.
What happens if my doctor changes my prescription after I receive my glasses?
If your doctor updates your prescription within the first 30 days of receiving your new glasses, we can update the lenses to the new prescription at no charge.
Can eyebobs make lenses for my existing frames?
No, we currently cannot offer lenses for frames that were purchased previously.
Where will you make my glasses?
Our frames are manufactured in China, and our lenses are made in California.
My prescription has expired or it doesn't have an expiration date, can I still order glasses?
Typically, prescriptions expire in 1-2 years, depending on doctor’s preference. We would be happy to verify your prescription with your doctor directly.
How do I know my prescription will be correct?
We verify all submitted prescriptions prior to sending them to our lab. If we have questions or see something that doesn’t look quite right, we will contact you or your doctor to verify.
Does eyebobs offer prescription sunglasses or Photochromic lenses?
Yes! You can select tinted or light sensitive lens options prior to adding a frame to your cart. These are sensitive lenses that automatically lighten or darken in response to sunlight
What is the difference between Bifocal and Progressive Bifocal?
We offer progressive, no line multifocal lenses. Typically, a Bifocal lens will have a visible line at the point where the prescription changes. A progressive lens has no visible line and gradually changes prescription as your eye moves down the lens.
What is the difference between single-vision and progressive lenses?
A single-vision lens will have one prescription throughout the lens, whereas a progressive lens is a multi-prescription lens with seamless multi focal corrections.
Can I order bifocals that are computer distance on top and reading on bottom?
If you have a prescription written for this lens configuration, we can accommodate.
How do I order non-prescription glasses?
You can order a zero prescription, or a Plano lens.
When should I use a High Index lens?
We recommended at +/- 4 or higher
What is predictive Seg Height?
We measured all our frames and took an average seg height for both men and women.
What does Sphere mean in my prescription?
Sphere is your actual prescription in each eye.
What does cylinder mean in my prescription?
Cylinder indicates an astigmatism. This along with axis provides the lens cutters with the correct curvature to correct astigmatism.
How to measure your PD: https://www.eyebobs.com/PD
How to Enter Your Eyeglass Prescription
- Upload from your device during checkout
- Submit via email – Rx@eyebobsrx.com
- Call Me – We will reach out to you for Rx info
- Authorize eyebobs to contact your eyecare professional to get your prescription
- On file – returning customers may use a current prescription from a previous order
- If you need to upload or update your prescription after a purchase – please click here
How do your Blue Light glasses work?
eyebobs Blue Light is your secret weapon for combatting digital eyestrain. These amazing frames help lessen the effects of Blue Light so you can log more screen time. Blue light is available in most popular styles in no magnification, in reader strengths from +0.75 to +3.00, or with Essential Blue* for prescription lenses (Essential Blue lens option cannot be combined with thinner lens options or lens tint options).
How quickly can I get my Blue Light glasses?
- Blue Light glasses are made to order. Please allow an additional 5-7 business days to manufacture before shipping.
- Prescription with Essential Blue are made to order. Please allow an additional 5-7 business days to manufacture before shipping.
Reading Glasses and More
How do I figure out my ideal magnification?
If you’re not sure what strength is best, our handy test can help you figure it out. Please note: while it’s a great way to help determine a strength that will work for your needs, this test is no substitute for the recommendation of your eye care professional.
Can you replace the lenses in my eyebobs with a different magnification?
We can outfit your bobs with new lenses. Bear in mind, reading glasses go through A LOT of wear and tear with daily use. New lenses may not be the wisest investment. If you think your frames are in tip-top shape, you have two options: consult with your optical about cutting new lenses or send them in to us. Visit our repairs page for information on how to send them in.
I need a +1.50 in my right eye and a +2.00 in my left. Can I still order eyebobs?
Well we don’t usually do this, but since you are so nice……we can create pair of eyebobs for you with two different magnifications. There is an additional charge to do, so if you have some frames you are considering please call us for a quote. One thing to note, these custom creations are not eligible for return or exchange. Bob’s loving hand made these especially for you, and with you is where they want to stay.
What the heck is an All Day Reader?
It’s a hassle-free frame that lets you say ‘sayonara’ to lost glasses. Forget fumbling to find your glasses when you need to read and taking them off when you don’t – you can leave them on. All. Day. Long.
All Day Readers’ innovative no-line progressive lenses feature your selected reading magnification at the bottom, a mid-range for your computer, and a clear area on top for when you don’t need a reader at all. It’s one lens for every distance!
All Day Readers Feature:
- Progressive, multi-focus lenses with no visible lines and no distortion
- Reduced eyestrain and fatigue related to computer use
- Anti-reflective coating for clearer vision and a cleaner look
- Scratch resistant lenses
Tip: When purchasing an All Day Reader, choose the same magnification you would in a typical reader. Not sure what you need? Try our magnification test to help figure it out.
All right, smart guy, so what’s an All Day Reader Sun?
It’s the shady cousin of our All Day Reader! However you like to spend your time outdoors, this all-in-one wonder has you covered. High quality, no-line progressive lenses are 100% UV protected and feature your selected reading magnification at the bottom, a mid-range for devices, and a non-magnified are on top for when no reader is required (naps by the pool anyone?)
All Day Reader Sun features:
- Handmade, optical quality frame
- Flexible spring hinges for added comfort and durability
- Tinted multi-focus lenses with no visible lines and no distortion
- 100% UV protection to shield eyes from the harmful effects of sun exposure
- Available in magnifications from +1.25 - +3.00
Magazines on the beach, filling in golf scores, checking your phone on a park bench…this one works for everything under the sun. Check out our selection of All Day Reader Sun here.
Still have burning questions?
Reach our customer experience experts via phone or live chat from 8am – 6pm Monday to Friday.
eyebobs Lab store hours: 10am – 6pm Monday to Friday, 10am – 4pm Saturday, closed on Sunday.