What do you frequently ask?

Why eyebobs?

Because it’s time to amplify your awesomeness.

You’re unique. You’ve got your own thing going. We dig that. That’s why we have daring, distinctive, devastatingly hip eyewear to help make the ultimate style statement: yours.

eyebobs are anything but average. Here’s what goes into the best glasses around:

  • Handmade – eyebobs are hand carved from luxury Italian plastics.
  • Spring hinges – Durable spring hinges flex for a more comfortable fit.
  • Optical quality lenses- eyebobs lenses offer clear vision with less distortion. Bye bye, eyestrain!
  • Prescriptions – A qualified optician can replace eyebobs reading lenses with your custom prescription.

Do my eyebobs come with a case?

Yes! You will receive a complimentary case with each frame you purchase. Available options vary depending on frame size and style. You can check out all the options, or purchase additional cases here.

Shipping, Returns and Exchanges

May I return or exchange my eyebobs if they make me look like a dork?

In the unlikely event that you fail to look highly intelligent or on the cutting edge of fashion in your new eyebobs, you have 30 days from date of purchase to return new merchandise. Once it's received at eyebobs HQ, your return or exchange will be processed in 2-3 business days. Read more about our return/exchange policy

"Free Gift with Purchase" Return Policy

You are welcome to keep your “free gift with purchase” item, even if you return the item you purchased.  If you choose to keep the “free gift with purchase” item, the amount of your refund will be reduced by the retail price of the gift.

I live in Minneapolis. Can I drop by to see all your styles or drop off my return or get an autograph and photo with Bob?

Our Minneapolis location is our main office and flagship store. It's open to the public between 10am and 6pm, Monday, Tuesday, Wednesday and Friday, and 10am - 6:30pm on Thursday. We are closed on weekends. You can shop for frames with our opticians, get an eye exam using state-of-the-art 20/20 technology, complete returns or exchanges, or drop off frames for repair. 

If you’d like to shop for frames with one of our local retailers, you can use our store locator to find a fabulous eyebobs retailer near you. Sorry, no photos with Bob. He's camera-shy, and also fictional. Much like Santa or the Tooth Fairy, he exists only in our hearts. (Sorry for the spoiler if you're hearing the Tooth Fairy bit for the first time.)

Backorders

Occasionally, some high-demand items on our site are not available to ship immediately. Don’t despair – just take it as a sign that you have excellent taste! If an item is on backorder, we will specify the estimated ship date on the product detail page. Most backorders ship within 30 days of your order date. We will contact you via email if we become aware of additional delays. When your order ships, we will contact you with tracking information so you can follow its journey from our headquarters to your mail box.  

Repairs and Warranties

Oh no! My eyebobs are broken - help!

Okay, keep calm....deep breaths.... Now, take a look at our repair service information here. Our opticians are here to keep your eyebobs up and running. We’ll do whatever we can to help you through this difficult time and return your beloved eyebobs to their previous glory.

Do my eyebobs come with a warranty?

All eyebobs come with a one year warranty on manufacturing defects. Manufacturing defects do not include scratched lenses or wear and tear. eyebobs that have been stepped on, dropped, run over by a car, chewed on by dogs, smashed by toddlers, abducted by aliens or blown up by dynamite do not qualify. Please contact us with questions regarding warranty repair or replacement.  

Fitting and Care

What should I do if my eyebobs sit crooked on my face or slide down my nose?

A qualified optician can adjust your eyebobs for a personalized fit. Having your glasses adjusted is like having a suit tailored; it is best done in person for a custom fit. (Trust us, you will look totally hot after!) Most optical stores will do adjustments at no charge if you ask nicely or offer them candy.

How do I care for my eyebobs?

Responsible bob owners can read more on care and feeding here

Magnifications

How do I figure out my ideal magnification?

If you’re not sure what strength is best, our handy test can help you figure it out. Please note: while it’s a great way to help determine a strength that will work for your needs, this test is no substitute for the recommendation of your eye care professional.

Prescriptions

Can I put my prescription in eyebobs frames?

All our frames are optical quality, which means a qualified optician can replace the lenses. Not all frames work for all purposes. It’s a good idea to check with your optician to see if your prescription has any specific restrictions and that the frame you've selected fits you properly. When placing your order, select the ‘for prescription’ option in the lens power menu. Read more on converting your eyebobs into cool, custom eyewear.

What does the ‘Frame Only’ option mean?

This option indicates that you are taking the frame to your optician to have lenses changed, which tells us you don’t need a specific reading magnification. In this case, we typically send the lowest available magnification. All eyebobs frames ship with reading lenses. We do not ship frames without lenses or with clear lenses. Your optician will remove the reader lenses and replace them with your prescription.

My optical says they can’t put prescription lenses in my eyebobs. Why?

Occasionally, some perseverance may be required to get your prescription in eyebobs frames. First, remember all the cash you saved because you didn’t buy a $400 frame. Then, know that some opticals are not comfortable working on a frame that they did not sell to you. The major chains will rarely switch the lenses for you so your best bet is a local independently owned optical. You may need to visit more than one. Try our store locator to see if an eyebobs-friendly optical is located near you. Or call us and we will do our best to guide you to someone in your area. We know, we know…. it can be a pain. But that extra work will pay off when you are rocking your new prescription eyebobs!

Can you help me out if I stop by your headquarters?

If you live in or will be traveling to the Minneapolis area, you can have your prescription filled at our World Headquarters. You lucky duck, you! Just bring a copy of your current prescription (updated in the last 12 months) and our lab can create lenses for you. Don’t have a prescription? No problem! We offer quick, professional exams on site so you can find the perfect frame in your perfect prescription. Call us at 866-393-2627 to schedule an appointment or learn more.

Custom Work

Can you replace the lenses in my eyebobs with a different magnification?

We can outfit your bobs with new lenses. Bear in mind, reading glasses go through A LOT of wear and tear with daily use. New lenses may not be the wisest investment. If you think your frames are in tip-top shape, you have two options: consult with your optical about cutting new lenses or send them in to us. Visit our repairs page for information on how to send them in.

I need a +1.50 in my right eye and a +2.00 in my left.  Can I still order eyebobs?

Well we don’t usually do this, but since you are so nice……we can create pair of eyebobs for you with two different magnifications. There is an additional charge to do, so if you have some frames you are considering please call us for a quote. One thing to note, these custom creations are not eligible for return or exchange. Bob’s loving hand made these especially for you, and with you is where they want to stay.

All Day Readers

What the heck is an All Day Reader?

It’s a hassle-free frame that lets you say ‘sayonara’ to lost glasses. Forget fumbling to find your glasses when you need to read and taking them off when you don’t – you can leave them on. All. Day. Long.

All Day Readers’ innovative no-line progressive lenses feature your selected reading magnification at the bottom, a mid-range for your computer, and a clear area on top for when you don’t need a reader at all. It’s one lens for every distance!

All Day Readers Feature:

  • Progressive, multi-focus lenses with no visible lines and no distortion
  • Reduced eyestrain and fatigue related to computer use
  • Anti-reflective coating for clearer vision and a cleaner look
  • Scratch resistant lenses

Want to learn more about All Day Readers? This helpful video will tell you everything you need to know. Check out the entire collection of All Day Readers here

Tip: When purchasing an All Day Reader, choose the same magnification you would in a typical reader. Not sure what you need? Try our magnification test to help figure it out.

All Day Reader Sun

All right, smart guy, so what’s an All Day Reader Sun?

It’s the shady cousin of our All Day Reader! However you like to spend your time outdoors, this all-in-one wonder has you covered. High quality, no-line progressive lenses are 100% UV protected and feature your selected reading magnification at the bottom, a mid-range for devices, and a non-magnified are on top for when no reader is required (naps by the pool anyone?)

All Day Reader Sun features:

  • Handmade, optical quality frame
  • Flexible spring hinges for added comfort and durability
  • Tinted multi-focus lenses with no visible lines and no distortion
  • 100% UV protection to shield eyes from the harmful effects of sun exposure
  • Available in magnifications from +1.25 - +3.00

Magazines on the beach, filling in golf scores, checking your phone on a park bench…this one works for everything under the sun. Check out our selection of All Day Reader Sun here.

Materials

What kind of materials do you use in your eyebobs? 

Italian block acetate (zyl): This is the type of plastic we use to make nearly all of our frames. Acetate is the same material used to make most high-end designer frames. The color and quality are unmatched. This is the good stuff, people!  

Bamboo: eyebobs bamboo reading glasses are a chic and eco-friendly option. The temples are hand carved from sustainable bamboo. Because bamboo is a natural material, the temples cannot be adjusted like our other frames. We’ve given them a bit of curve for a more comfortable fit, so adjustments shouldn’t be necessary. Remember: every time a bamboo temple breaks a panda cries. Think of the pandas!

Ultem: This collection is the ultimate blend of fashion and function. Featuring a sleek stainless steel front with adjustable nosepads, and light-weight, flexible nylon temples for added comfort and durability. This collection is a whole new look and feel!

Flocked Finish: This collection will flock your socks off! Frames with brilliantly colored flocked fronts and lightweight nylon temples are crazy comfortable and seriously stylish. They’re bound to give you a case of the warm fuzzies.

Talk to us

Still have burning questions?

Reach our customer experience experts via phone or live chat from 8:00am - 6:00pm, Monday - Friday.

eyebobs store hours: 10am - 6pm, Monday, Tuesday, Wednesday and Friday, and 10am - 6:30pm on Thursday. We are closed on weekends.

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