Privacy Policy

eyebobs is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect and use the information you provide us when using this site, our related social media sites, and services.  We will not use or share your personally identifiable information (“Personal Information”) except as described in this Policy.

This Policy applies to all information you submit to us through this site and our related social media sites.  By submitting your Personal Information, you expressly consent to the collection and use of the Personal Information and to the terms of this Policy. If you do not agree to the terms of this Policy, please do not use this site or our related social media sites.

If we decide to change the Policy, we will post those changes on this page so that you are aware of our online practices, including how we use the information we collect and under what circumstances we disclose it.  Any change in our Privacy Policy will be applied to all information we maintain at the time.

What information we collect and how we collect them

Personal Information

While you are at eyebobs.com, our forms allow you to enter your name and contact information. We may also collect the following information whenever you provide such information:

  • Payment card information
  • User name and password to access this site
  • Demographic information such as address, e-mail, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Geographic location
  • Eyeglass prescription information

Website User Information

As you browse www.eyebobs.com and our related social media sites, the online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your anonymous online activities, and thus to tailor more relevant ads to you.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FORM_KEY

Stores form key used by page cache functionality.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wish List.

WISHLIST_CNT

The number of items in your Wish List.

 

We also use Google Analytics to collect and process data. (Please read “How Google uses data when you use our partners' sites or apps,” at www.google.com/policies/privacy/partners/ for details.)

If you do not wish to receive such tailored advertising, you can visit this page: http://optout.networkadvertising.org/#!/ to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.) 

You may give consent for our Site to capture and record certain precise geo-location or global positioning data from your device in order to tailor information to your location. We may link such location data to other information that you provide to us or that may be accessed in connection with your use of our Site.

You should be able manage how your mobile device and mobile browser share location information with us, as well as how your mobile browser handles cookies and related technologies, by adjusting your mobile device’s privacy and security settings.

There are “do not track” or similar browser choices available to internet users with respect to online web activity, but given the present lack of consensus of what constitutes an informed election, appropriate trigger or breadth of scope of such choice, our Site will not operate any differently when a “do not track” signal is received.

What we do with the information we gather

We collect the above information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To transact business with you (purchases, orders payments, returns/exchanges, requests for information regarding products and services, etc.) and otherwise serve you as a customer.
  • Internal record keeping.
  • To improve our products, services, website effectiveness, operations, mobile experience, marketing efforts or as described elsewhere in this policy, to prevent against fraud and theft, and otherwise to protect our Site visitors and our business. 
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We may share your information with our dealers, suppliers and partners, who may provide you with email and other communications and offers for products and services, including offers based on your interests, personal and business characteristics, stated preferences and location.

We may provide your information to affiliated companies or others who process it on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.

We may also release your information to others (including law enforcement) if we believe such release is reasonably necessary to comply with the law or legal process; enforce or apply the terms of applicable terms of use; detect, prevent, or otherwise address fraud, security or technical issues; or otherwise protect the rights, property or safety of eyebobs or others.

We may also sell, transfer and disclose your information as part of a business divestiture, sale, merger, or acquisition of all or a part of our business.  If another company acquires our company, business, or assets, that company will possess the information collected by us and will assume the rights and obligations regarding your information as described in this Privacy Policy.  In the event of an insolvency, bankruptcy, or receivership, information may also be transferred as a business asset.

We may share aggregate, non-individual information with third parties for lawful purposes.

Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How do we protect your information

We take what we believe to be reasonable precautions and have implemented managerial and technical procedures to try to protect the security of data and information, including Personal Information. However, we cannot guarantee against any loss, misuse, unauthorized disclosure, or alteration or destruction of data or Personal Information. You provide your Personal Information to us at your own risk. You acknowledge that: (1) there are security and privacy limitations in computer systems and on the Internet, including any type of digital communication or  mobile devices, which are beyond our control; (2) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Site, including Personal Information, cannot be guaranteed; and (3) any such information and data, including Personal Information, may be viewed or tampered with by a third party while such information or data is being used, transmitted, processed, or stored.

We keep your Personal Information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented) or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.

BY SUBMITTING YOUR PERSONAL INFORMATION TO US, YOU ARE CONSENTING TO THE PROCESSING AND STORING OF YOUR PERSONAL INFORMATION IN THE UNITED STATES AND TO OUR USE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. IF YOU ARE SUBMITTING PERSONAL INFORMATION OF THIRD PARTIES TO US, YOU WARRANT AND REPRESENT YOU HAVE THEIR CONSENT TO PROVIDE THEIR PERSONAL INFORMATION TO US AND WILL HOLD US HARMLESS FROM AND AGAINST CLAIMS BY SUCH INDIVIDUALS RELATING TO OUR PROCESSING AND USE OF SUCH PERSONAL INFORMATION WITHIN THE TERMS OF THIS PRIVACY POLICY.  PROVIDED THAT WE TAKE REASONABLE AVAILABLE MEASURES TO PROTECT YOUR PERSONAL INFORMATION, WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY DATA BREACHES, AND THE LIMITATIONS OF LIABILITY UNDER THE TERMS OF USE SHALL APPLY, EXCEPT WHERE WE ARE GROSSLY NEGLIGENT OR ENGAGE IN INTENTIONAL MISCONDUCT.

Miscellaneous

Children’s Privacy

Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any Personal Information to us or this Site. In the event that we learn that we have collected Personal Information from a child under age 13 without verifiable parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.

Your California Privacy Rights

California Civil Code § 1798.83, also known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year.  If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year.  If you are a California resident and would like to make such a request, please submit your request in writing to Customer Experience @ eyebobs, LLC, 1401 Glenwood Ave, Minneapolis MN 55405

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you would like to remove your name from our mailing list or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the below address:

eyebobs 
1401 Glenwood Avenue
Minneapolis, Minnesota 55405

askbob@eyebobs.com

You may opt-out from receiving marketing e-mails by clicking the “unsubscribe” link at the bottom of any e-mail you receive from us or by changing the communication preferences on your online account or profile.  If you no longer want to receive promotional text messages from us, please follow the cancellation instructions contained in the last text message.  If you are having difficulty unsubscribing from our marketing communications using the above methods, please contact us at 1-866-393-2627.  

If you opt-out from receiving marketing emails or text messages, we may still need to send you communications about your orders, customer service inquiries, promotions participation and other matters.

Consent to United States Law

Please note that your Personal Information will be stored and processed on our computers in the United States. If you access this Site or our services from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of this Site, you are transferring your Personal Information to the United States and you consent to that transfer and this Privacy Policy. Additionally, you understand that your Personal Information may be processed in countries (including the United States) where laws regarding processing Personal Information may be less stringent than in your country.

Questions

If you have questions about this Privacy Policy, please contact us at Askbob@eyebobs.com or 1-866-393-2627

Effective:  10/1/2017

 

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